About us

Derakeen is a straightforward online store for people who appreciate the calming music of nature. We focus exclusively on bamboo wind chimes, valuing their blend of minimal design, warm sound, and natural materials. Our team is small — just a few remote enthusiasts who run the website, answer emails, and make sure every order is packed with care and shipped on time.

We don’t own big warehouses or showrooms; everything happens online. Once you place an order, it’s routed to the nearest partner fulfilment hub, where the chime passes a final quality check before heading straight to your door. This lean setup keeps prices fair while ensuring fast delivery without extra middlemen.

For production, we collaborate with small workshops that hand-finish bamboo and beech. Our suppliers verify the origin of their raw materials and follow eco-friendly practices, so we can offer chimes that last and tread lightly on the planet. Each piece is tested before dispatch: tone clarity, hanging strength, and smooth sanding all receive a final look.

Customer support is at the heart of what we do. There’s no call centre, but every message to info@derakeen.com is read by a real person ready to help with installation tips, exchanges, or refunds. Write to us anytime and we’ll reply within one business day.

Derakeen runs without hype or gimmicks. We believe honest product descriptions, reliable logistics, and friendly communication are all today’s online shopper really needs. Our goal is simple: when you unpack your order and hear that first gentle chime, you’ll think, “Yes, this is exactly what I was looking for.”